Am in Mildura, Victoria, Australia for work this coming week. When I arrived at my accommodation I read the literature, yes Internet access was available. When I went to organise it, 'no sorry our Internet is down'.
I kept my cool and asked for the location of the nearest MacDonalds, 'yes just down the street.' I thought I might pay at the same time and lo the receptionist gave me a discount.
Why did I get the discount? I imagine attitude had a big part to play in it. I have been with others who let fly at the receptionist making me want to crawl under the carpet.
I am very conscious that I don't know what my clients or future clients look like and it is always the best policy to treat people as you would like to be treated. It works, trust me!
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