Don't forget relationships! Don't become so engrossed in the business that you are consumed and fail to see the people. People are customers and customers buy your product.
Last night I was making customer calls and found a man who was so frustrated because he could not find anyone to help him. He was alone! We all know that feeling and how good is it when someone comes along to lift the burden, help solve the problem.
The man vented out his frustration and I asked if I could help. He was so far under the problem and had not had anyone come along and say let me help, he did not know what to do with me.
Now I may not be able to solve his problem but I can walk beside this man who is a client I have just inherited. He is now my responsibility.
Difficult people are difficult because they are going through difficult circumstances. It is not about us it is a cry for help. If we have the ability and expertise to help then we will have won a customer who will talk. All customers talk. He was talking down AMP to me and I now have to show him a better way.
I have a neighbour who became very upset with me for a careless comment I made one morning while taking out the bins. Careless comments can affect and hurt others.
My words can bring healing and life or destroy, I have to use them wisely.
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